Terms and Conditions
Terms and Conditions
1.1 These Terms and Conditions apply to the booking of any activities provided by Jump Xtreme Ltd, (Company number 09586014 whose registered office is located at Unit 5 Evolution House, Lakeside Business Village, Ewloe, CH5 3XP) and any and all ancillary products at the location set out in Jump Xtreme’s booking confirmation (the ‘Activities”).
1.2 These Terms and Conditions contain important information concerning participation by you and members of your party and, accordingly, you acknowledge and agree that you shall ensure that all members of your party are aware of and accept these Terms and Conditions.
1.3 Any clerical or other error or omission in any booking confirmation or other documentation issued by Jump Xtreme (including any electronic documentation) shall be subject to correction without any liability on the part of Jump Xtreme.
1.4 Jump Xtreme reserves the right to make changes to the Activities whether to conform to any applicable safety or other statutory requirements or otherwise.
1.5 No variation to these Terms and Conditions shall be binding unless agreed in writing by Jump Xtreme.
2 Confirmation of Booking
2.1 No booking shall be deemed to have been accepted unless accepted in writing by Jump Xtreme (which shall include Jump Xtreme’s email confirmation of booking).
2.3 You must advise Jump Xtreme as soon as possible of any mistake in Jump Xtreme’s booking confirmation. Jump Xtreme shall use its reasonable endeavours to ensure that you and your party’s participation commences at the time booked and it shall be the responsibility of each participant to ensure that they arrive at least 25 minutes before the time booked to allow time for checking in and safety briefings. Late arrivals may not be permitted to undertake the Activities and no refunds or compensation for consequential losses, travel expenses or any other ancillary expenses will be payable in such circumstances.
3.1 The Activities comprise physically challenging trampoline activities and participation is not without risk. Falls can result in serious injury, paralysis or death. All participants will receive a detailed safety briefing, and the safety rules set out in our Risk Acknowledgement & Disclaimer must be complied with at all times.
3.2 Jump Xtreme reserves the right to refuse admittance to the Activities or to remove a participant from the Activities should it deem it necessary to do so. This includes a participant who does not comply with the safety rules and advice, the safety system or who is deemed to be under the influence of drugs or alcohol.
3.3 After the safety briefing participants will not be directly supervised by an instructor or member of Jump Xtreme’s staff. A participating adult must accompany all under 7 year olds. One adult is permitted to supervise a maximum of ten under 16 year olds. Supervising adults (whether participating or spectating) must sign a Risk Acknowledgement and Disclaimer stating that he or she will accept responsibility for their own safety and for the supervision of children in their care.
3.4 To use the main jump arena at peak times, all participants must be reasonably fit and healthy, at least 4 years old and must weigh less than 20.5 stones/130kg. If you have any concerns, we advise that you visit our site at a time prior to your booking and speak to a member of the Jump Xtreme staff. Anyone who does not meet these requirements will not be allowed to undertake the Activities. It is your responsibility to ensure that all members of your party meet these requirements.
3.5 During off peak periods Jump Xtreme operates dedicated sessions for toddlers during which children of any age deemed safe by the participating adult will be allowed on the main jump arena. The participating adult must supervise any toddlers participating in these sessions directly by participating in the session at all times.
3.6 Children under 4 are permitted to use the dedicated Toddler Zone, but must be directly supervised by an adult at all times.
3.7 All participants are required to wear Jump Xtreme jump socks for grip and hygiene.
3.8 The Activities are physically demanding and require a degree of agility, strength and stamina. Participants are advised to jump within their ability – only the individual knows or understands their own limits and competencies. If you are unsure of whether you can complete a manoeuvre, you should not attempt it. If participants have medical concerns they are advised to consult their doctor in advance.
3.9 Participants certify that they do not suffer from any medical condition which would make it more likely that they would be involved in any incident which could result in injury to themselves or others.
3.10 Due to the physical nature of the Activities pregnant women should not take part.
3.11 Participants need to be able to see similar distances to those required to drive a car in order to be able to complete the activity and to supervise any under 16’s in their care. Consequently, short or long sighted participants must ensure that they wear contact lenses or prescribed glasses, which must be sports type shatterproof glasses.
3.12 All participants are required to act responsibly and courteously at all times and to respect other participants. Jump Xtreme shall be entitled to prevent any person from undertaking or completing the Activities in the event it deems the behaviour of any participant unsuitable.
3.13 Participants must be dressed appropriately (See 4.1) and Jump Xtreme reserves the right to refuse admittance to the Activities to any participant who is not appropriately dressed.
3.14 No refunds or compensation will be payable by Jump Xtreme in the event that any participant is not permitted to, or decides not to, undertake or complete the Activities for the reasons set out in this clause.
3.15 We welcome all children/adults with special needs (including children with autism/ADHD and any other similar needs). However they must be accompanied and supervised AT ALL TIMES by a responsible carer (age 18yrs plus). If you have any concerns then please contact the park prior to booking and speak with a member of staff.
4.1 It shall be the responsibility of all participants to ensure that they are dressed appropriately and Jump Xtreme advises participants to wear clothing appropriate for the activity and which they do not mind getting damaged. In particular the following restrictions shall apply:
a) Participants must wear Jump Xtreme grip socks for grip and hygiene
b) Long hair must be tied back
c) No belts, jewellery or other sharp items of clothing that may cause
damage to yourself, the equipment or other participants.
4.2 Jump Xtreme trampolines are abrasive and Jump Xtreme will not be responsible for any damage to or loss of clothing or other personal items of persons resulting from participation in the Activities.
5.1 For cancellations of more than 3 days prior to the class or session a full refund will be given or the session can be transferred to another date. For cancellations under 3 days then only an alternative date for the class or session will be offered. Cancellations made with less than 24 hours notice are not entitled to a refund or a transfer. This also applies to late comers and non attendees and those booked on a 2 hour freejump session but do not complete it.
5.2 Jump Xtreme reserves the right to cancel your booking at any time. In the event that Jump Xtreme decides to cancel your booking it shall use its reasonable endeavours to notify you as soon as possible. You shall be entitled to a full refund in the event of cancellation under this clause but no other compensation shall be payable.
5.3 In the event that it proves necessary to close the Activities for reasons beyond the control of Jump Xtreme and in circumstances where your party has commenced participation in the Activities, you shall not be entitled to any refund (in part or in whole). In such circumstances Jump Xtreme may, but shall not be obliged to, offer alternative dates or times at reduced rates.
6 Price and Payment
6.1 Subject to any terms agreed in writing between Jump Xtreme and you, our charges shall be calculated at our current rates and payment in full shall be due at the time of booking. The charges include the cost of purchasing the Activities. Payment may be made by debit or credit card either on line or by contacting the respective site.
6.2 Should our rates change for an activity between the date of booking and the date of the Activities, no additional fee will be payable in the event of any increase, nor will any refund be made if the rate has decreased.
6.3 Jump Xtreme Ltd are unable to replace or reimburse the value of a gift voucher if it’s lost, stolen or damaged - please look after it carefully and treat just like cash.
7 Group and Party Bookings
7.1 In the event that Jump Xtreme are providing catering for your group, any specific dietary requirements must be communicated at the time of booking to ensure these requirements are met where possible. Failure to provide adequate notice of any changes to dietary requirements may lead to an inability to meet your requirements.
7.2 Should a group want to make amendments to their catering options, a minimum of 7 clear days’ notice must be provided.
7.3.1 The remaining number of guests does not fall below 10. A party or event may proceed with fewer than 10 participants but a minimum charge shall apply equivalent to the rate for 10 participants.
7.3.3 all changes are made in accordance to the refund and transfer policy.
7.4 Parties or events: A party is required to present themselves to a member of staff 30 minutes prior to the confirmed party start time. Rights of admission can be refused at any time in the case of excessive lateness.
7.5 Parties or events will consist of 1 hour of trampoline activity and 45 minutes in one of our party areas. The party area must be promptly vacated at the end of the party session to allow preparation for the next users.
7.6 Jump Xtreme will permit Birthday cakes to be brought in by participants, but all other catering must be provided by Jump Xtreme.
7.7 Party or event participants under the age of 18 remain under the supervision of an Adult and the party organiser must ensure sufficient adults remain with the party to supervise the number of participants.
7.8 A minimum 50% non-refundable deposit is required at time of booking to secure your party. The final number of participants you pay for and any extras are both non-refundable once paid (balance due 2 weeks prior to party)
8 Refunds and Amendments
8.1 Payments made by debit or credit card will be refunded to the same card or, if the card has subsequently expired, by cheque. Payments made by Gift Voucher will be refunded by the issuing of a replacement Gift Voucher to the same value.
8.2 Where multiple forms of payment are used, Jump Xtreme reserves the right to refund any monies due on a refund or amendment by credit or cheque at its discretion.
8.3 Where a refund is made by cheque, it will be dispatched within 14 days and can only be made payable to the participant named on the original.
9.1 Jump Xtreme provides Activities and products without any warranties, express or implied statutory rights are unaffected by these Terms and Conditions. Except as otherwise provided in these Terms and Conditions Jump Xtreme shall not be responsible for the loss, or damage, of or to any property or to any person arising from the booking of or participation in the Activities.
9.2 Use of the Parking facilities and any vehicles are left at the owners’ risk and subject to any conditions and the payment of any fees as may be required by the provider of such facilities at the site location.
9.3 Lockers are provided for the convenience of our customers, any items left in the lockers are left at the owners’ risk and Jump Xtreme will not accept any liability for loss or damage of any items howsoever caused.
9.4 Except as otherwise provided in these Terms and Conditions any liability of Jump Xtreme shall be limited to the refund of any charges paid to Jump Xtreme.
9.5 Nothing contained in these Terms and Conditions is intended to nor shall limit the liability of Jump Xtreme in respect of death or personal injury caused by the negligence of Jump Xtreme or of its employees, agents or contractors.
10.1 If any of these terms are determined to be illegal invalid or otherwise unenforceable it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and continue to be binding and enforceable.
10.2 Participants consent to the collection of personal data for the purpose of maintaining records of who has competed risk acknowledgement and disclaimers on behalf of themselves and any minors in their care and for marketing purposes.
10.3 The participant consents and agrees to the use by Jump Xtreme of CCTV monitoring for health and safety, training and security purposes. Jump Xtreme consents to the participant and members of their group undertaking photography for their own non-commercial purposes only and for no other purpose whatsoever.
10.4 Nothing above shall confer on any third party any benefit or the right to enforce any of these Terms and Conditions.
10.5 We do not sell any personal information collected within the parks to any 3rd party groups, all information is for internal use only.
10.6 These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
10.7 Only food and drink purchased at Jump Xtreme is to be consumed on the premises (Excluding baby food/birthday cake).
10.8 You submit to the exclusive jurisdiction of the courts of England and Wales.
10.9 Jump Xtreme reserves the right to make alterations to the Terms and Conditions at any time.
10.10 The Jump & Dine offer cannot be used in conjunction with any other promotions/offers/vouchers or discounted group bookings.
11.1 Once your booking has been accepted for a fundraising event the total amount paid is non refundable if cancelled by yourself or the organisation. We will however keep the amount in credit against your account for future use at the park.